Frequently Asked Questions
Everything you need to know about our gentle skincare solutions.
Are Mustela products safe for newborns?
Yes, our products are formulated with natural ingredients and undergo rigorous dermatological testing to ensure they are safe for use from birth, including babies out of neonatal care.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your products eco-friendly?
We are committed to sustainability. Our formulas are biodegradable, and our packaging is 100% recyclable, reflecting our B Corp certification standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.